How We Are Responding to the COVID-19 Crisis

While COVID-19 (coronavirus) affects our community here and communities across the world, all of us are having to make adjustments in our daily lives. We at Cleveland Ford want to continue serving our loyal customers here in Cleveland, Tennessee, and the Chattanooga and Athens areas.

Below, you will find a number of preventative steps we are taking to ensure our customers are safe, as well as new ways we are making it easier than ever to serve our customers.

Preventative Steps Taken at the Dealership

Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:

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Our well-trained cleaning staff will more frequently disinfect and sanitize all high-touch areas including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.

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We have added many more hand sanitizing dispensers in key areas around the office for quick and easy access for every customer and team member to use

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All employees have been encouraged and mandated to stay home IF they feel like they are experiencing any symptoms of COVID-19

We have taken all of our cues from trusted organizations such as the WHO (World Health Organization) and the CDC (Center for Disease Control) on how to combat the spread of the virus and will continue to update our practices accordingly while new information comes in.

Our number one goal at Cleveland Ford is to ensure each and every person that comes into our building will remain healthy and safe.

What We Can Offer You Outside of the Dealership

Complimentary Pickup and Delivery Options*

Did you know that you can purchase or lease a car right from our website?

That’s right! When you visit our website, all you have to do is find the new or used car you want to purchase or lease, and the paperwork process can be totally completed online, all from the comfort of your home. Once you’re all set, our team will deliver your new car to you at no cost.

It’s THAT simple.

This service also applies to anyone who needs their car serviced in any way. Need an oil change or new tires? No problem! Make an appointment with us and we will have one of our friendly team members pick up AND deliver your car back to you feeling good as new. Your car will also be thoroughly disinfected and cleaned after each use to ensure good health for both you and our team members.

At Home Test Drive*

Right now, we understand daily life has become more difficult. We believe your car-needs should remain as easy as possible.

That’s why we are now offering an At Home Test Drive service. Just follow the steps below.

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    Step 1

    Pick a car you like from our online inventory

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    Step 2

    Schedule an appointment and pick a time and place that accommodates YOUR needs

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    Step 3

    One of our friendly team members will call or email you to confirm the details of your appointment.

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    Step 4

    We will deliver the car to you at the time and place YOU chose!

Then, the decision is up to you! Keep it if you like it. Send it back if you don’t.

And yes, it’s as easy as it sounds. Learn more about the At Home Test Drive and schedule yours today.

Frequently Asked Questions

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    Will Cleveland Ford stay open?

    We are still open for business. Please click here to check our current hours.

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    What precautionary measures are being taken?

    We have taken the necessary steps to ensure the safety of all our customers and staff. Click here to read about the specific steps we have taken to do so.

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    Can I still get my car serviced?

    Yes, our service center is still open and fully operational. You can also schedule complimentary pickup and delivery for service.*

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    Do you offer pick up and delivery service?

    Yes. We offer pickup and delivery for sales and service as well as at-home test drives.*

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    What if I have a question about if I need service?

    Give us a call at (423) 380-0585 with any of your service questions.

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    Will you deliver the car to me?

    Yes. We will pick up and deliver your car for sales and service. We will also bring a car to you for an at-home test drive.* All you have to do is set up an appointment. Click here to read more about that process.

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    Is there any way to purchase my vehicle without coming in?

    Yes. We can show you payment options, finance rates, insurance and more all over the phone, text, email or at your home. Once the paperwork is done, we will deliver your car right to your door.*

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    If I want to come in, is it possible to limit how long I’m there?

    If you are coming in for service, you are more than welcome to drop your car off with us and leave the dealership. We’ll let you know when your car is done. We are also offering complimentary at-home pickup and delivery as well as at-home test drives,* meaning you can enjoy many of our dealership services from the comfort of your home.

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    Do you know any way I can lower or suspend my payment?

    We are currently offering payment relief for new-car buyers under the new “Built to Lend a Hand” program. If you would like to learn more about our current payment options, feel free to contact us at your convenience.

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    Should I still get my vehicle serviced?

    Yes. If your car requires service, you should still bring it in. Our entire team has been trained in best practices for keeping customers and other staff safe at all times. We will also pick up your car from your home and drop it back off after the service is complete at no cost within 25 miles of the dealership.*

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    What if I want to test drive a vehicle before buying?

    You can schedule an at-home test drive* online. Click here to learn more about that process.

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    Can I get a loaner vehicle for service?

    We are not offering loaner vehicles for service, however, we are offering complimentary pickup and delivery for service.* This means you don’t have to leave your home to get your car serviced.

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    Where can I find dealership updates?

    Dealership updates can be found on our Facebook page and our website.

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    What do I do if my lease is due?

    If your lease is due, please return the car to us as you would have before the COVID-19 crisis. We will also come pick up your car from your home at no cost* if you are unable to make it to the dealership.

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    I’ve received a letter that my lease is due, what should I do?

    If your lease is due, please return the car to us as you would have before the COVID-19 crisis. We will also come pick up your car from your home at no cost* if you are unable to make it to the dealership.

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    How do I clean and disinfect my car?

    We encourage all of our customers to adhere to the car cleaning guidelines laid out by Consumer Reports in mid-March.

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    Can I complete any and all paperwork online?

    Yes. We will work with you to complete all of your necessary paperwork over the phone, through text, email or at your home.

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    Can I buy a car under a Coronavirus shelter-in-place order?

    Yes, our showroom is still open. You can also schedule an at-home test drive* and purchase the car entirely remotely if you wish.

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    Do I need to make an appointment before coming in for service?

    We encourage customers to make an appointment before coming into the dealership. Customers can also schedule complimentary pickup and delivery for service needs.*

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    Is my car getting fully detailed and cleaned post service?

    While we do not fully detail your car after service, we will thoroughly disinfect your vehicle after our staff services it.

With everyday life becoming just a little more difficult at the moment, let our team at Cleveland Ford help simplify the car-buying process. Whether you want to upgrade your current car or need service, we can help you with that!

If you have any questions, feel free to contact us at 423-380-1038 or stop by Cleveland Ford at 2496 South Lee Highway, Cleveland, TN 37311 today. We look forward to serving our customers from Johnson City, TN, as well as the Chattanooga and Athens, TN area.

*Complimentary pickup/delivery and at home test drive only available within 25 miles of the dealership.