Love It or Leave It in Cleveland, TN 100% Satisfaction Guaranteed Pre-Owned Vehicle Exchange Policy

At Cleveland Ford, we never want our customers to fall victim to buyer’s remorse. Purchasing a car is a major life decision. Our goal is to make sure you are happy with the choice you make, not just today but for thousands of miles down the road. Our “Love It or Leave It” 100% Satisfaction Guaranteed Exchange Policy does just that for every buyer that walks through our doors.

If you purchase a pre-owned vehicle that you’re not 100% in love with, bring it back to us! We will help you pick out another car that better fits your budget and lifestyle. Our customers are always our top priority and we love nothing more than working with our neighbors throughout Chattanooga, Athens and beyond.

When you buy a pre-owned vehicle from Cleveland Ford, you also reap the benefits of our complimentary Lifetime Warranty and Carfax® Vehicle History Report.

You’ll also receive these additional benefits with your pre-owned vehicle purchase.

Exclusive Lifetime Warranty - Unlimited time and miles

Complimentary Lifetime Warranty

When you purchase a qualifying pre-owned vehicle, you’ll enjoy a complimentary warranty that covers you for an unlimited amount of time and miles. That’s a whole new level of peace of mind, courtesy of Cleveland Ford.

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CARFAX® Vehicle History Report

Every pre-owned vehicle we sell comes with a CARFAX® Vehicle History Report at no cost. It’s your car, you should know its full history before you leave the dealership.

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If you have any questions about our “Love It or Leave It” 100% Satisfaction Guaranteed Exchange Policy, simply stop by our dealership. Located at 2496 S Lee Hwy, Cleveland, TN 37311, we are just a short drive from Chattanooga, Athens and Dalton.

*We will exchange any pre-owned vehicle within five days of original purchase date if it has been driven less than 200 miles. Saturdays and Sundays are counted in the five-day period. If the fifth day falls on a Sunday, the exchange must be completed by the close of business on the previous Saturday. The purchase price will be credited as a trade-in toward the replacement vehicle. If the original transaction included an over-allowance for a trade-in, the difference between the allowance and actual trade cash value will be deducted from the credit toward the replacement vehicle. No exchanges will be granted if the original vehicle is damaged or if there is evidence of abuse. No exceptions will be made for the five-day period or the 200-mile maximum.