COVID-19 Crisis Response
STAY SAFE AND HEALTHY
DURING COVID-19 AT CLEVELAND FORD
COVID-19 has affected us all, and we’ve all adjusted in different ways. Here at Cleveland Ford, our teams have been working hard to make sure that buying a new or Pre-Owned car, and getting the necessary service done continues to be a safe in-person experience.
We’ve taken multiple steps to help prevent further exposure to the COVID-19 virus throughout our dealership in an effort to keep everyone safe, from Cleveland to Chattanooga and Athens.
Preventative Steps Taken at the Dealership
Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:
We’ve taken an effort to ensure that all high-touch areas including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more are frequently cleaned and sanitized by our highly trained cleaning crew.
After handling pens, keys, touching handles, car surfaces, and other high-touch surfaces, we highly recommend and encourage both staff and customers to make use of the hand sanitizing stations we have placed throughout our dealership.
All of our staff members have been mandated to remain at home and not come into work if they feel like they are experiencing any COVID-19 related symptoms. You can rest easy knowing that everyone who is present at Cleveland Ford is feeling their best.
We have taken steps to prevent further spread of the COVID-19 virus inspired by the advice being provided to the public from trusted organizations such as the World Health Organization (WHO) and the Center for Disease Control (CDC).
We want to continue providing a safe environment and promoting healthy practices for staff and customers alike at Cleveland Ford. Do your part by following these regulations while shopping at Cleveland Ford.
What We Can Offer You Outside of the Dealership
Complimentary Pickup and Delivery Options*
The car buying and owning experience is still best in-person. However, since we understand the reservations some have about coming into any business, we have figured out a way to bring the experience to you! When you’re in the process of buying a car or trying to schedule service, you now have the option to have your brand new car and the paperwork delivered right to you, as well as having our team pick your car up to have it serviced for you.
You no longer have to come into the dealership to pick up your brand new car from us. Once we have all of the paperwork we need to complete the sale, our team will bring your new car right to wherever you are. We also offer this at no extra cost to you!
Buying a car has never been easier, and neither has servicing it!
Our service pick up option is now available to everyone within a reasonable distance of Cleveland Ford, so you can relax at home knowing your car is getting the service it needs. When you’re scheduling your car for a service visit, you’ll now have the option to have our team come to you and pick up your car, leaving you with a loaner if you need one. Our expert Ford technicians will handle whatever your car needs, and return it to you cleaned and sanitized.
AT HOME TEST DRIVE*
Seeing a car on a screen and trying it out in person is like night and day. And since we understand that some of you aren’t yet ready to come back to the dealership, we decided to come to you. Now, when you’re scrolling through our available inventory of new and Pre-Owned cars, you have the option to schedule a test drive at your own home. Just give us the dates and times that work for you and we’ll give you a call to confirm the test drive. Our team will bring the car you like over and leave it with you for a bit. Feel free to drive it on your commute, around your neighborhood, even hold onto it for the night to mull it over a bit.
As for the car itself, you can rest easy knowing that our team will sanitize it before we drop it off to you and after you are finished with it, if you decide you don’t want to keep it.
STEP 1
Pick a car you like from our online inventory
STEP 2
Schedule an appointment and pick a time and place that accommodates YOUR needs
STEP 3
One of our friendly team members will call or email you to confirm the details of your appointment.
STEP 4
We will deliver the car to you at the time and place YOU chose!
There’s no limit to how many at-home test drives you can do, so don’t feel like you have to commit to the one you test drive first. If you don’t like it, just let us know and we’ll take it back and bring whichever one you would like to try next. If you do like it, keep it! You can do all of the paperwork right online, including getting pre-approved for financing and filling out the full application.
Schedule your at-home test drive with Cleveland Ford today and rest easy knowing your health remains protected!
FREQUENTLY ASKED QUESTIONS
